Terms & Conditions

These Terms & Conditions apply to all persons entering, visiting or participating in activities at E5 PlayZone. By entering the venue, making a booking, purchasing or using a ticket, pass, game, hire item or other service, you agree to comply with these Terms & Conditions and all reasonable directions given by E5 PlayZone staff.

1. GENERAL CONDITIONS OF ENTRY

E5 PlayZone is an entertainment venue offering a range of recreational activities and facilities.

All visitors must:

• follow instructions given by E5 PlayZone staff;
• comply with safety signs, notices and operating instructions;
• use equipment only for its intended purpose;
• behave responsibly and with reasonable care for themselves and others;
• not deliberately damage, misuse or interfere with equipment or safety devices; and
• immediately notify staff of any damaged equipment, spills, hazards, injuries or other safety concerns.

E5 PlayZone may refuse entry, stop a person from participating in an activity, or require a person to leave the venue where reasonably necessary for safety, security, inappropriate behaviour, intoxication, misuse of equipment, damage to property, or failure to follow staff instructions or these Terms & Conditions.

2. RECREATIONAL ACTIVITIES AND SAFETY

Participation in recreational activities involves normal and inherent risks, including slips, trips, falls, collisions with people or objects, and injuries associated with physical activity or the use of recreational equipment.

Customers are responsible for deciding whether an activity is appropriate for their own abilities and circumstances.

Participants must use equipment in accordance with its intended purpose and any instructions provided by E5 PlayZone.

Running, climbing on equipment, throwing equipment other than where specifically required by an activity, reckless behaviour, deliberate misuse of equipment and other unsafe conduct are not permitted.

Customers must not enter staff-only, maintenance or restricted areas.

If a participant is unsure how to safely use any equipment or participate in an activity, they should ask a staff member for assistance before proceeding.

3. CHILDREN AND SUPERVISION

Children must be appropriately supervised by a responsible parent, guardian or accompanying adult while at E5 PlayZone.

Parents, guardians and accompanying adults are responsible for determining whether an activity is suitable for the age, size, ability and maturity of the children under their supervision.

Children must not be permitted to misuse equipment, enter restricted areas or participate in activities in an unsafe manner.

Any specific age, height, supervision or safety requirements displayed for an activity must be followed.

4. BOWLING

Bowling balls must remain within the bowling area and must only be used for bowling.

Customers must not enter or walk onto bowling lanes beyond the permitted approach area. Bowling lanes may be slippery due to lane-conditioning products.

Bowling equipment, ball returns and machinery must not be climbed on, interfered with or accessed by customers.

Customers must follow any footwear requirements and safety instructions displayed in the bowling area or provided by staff.

5. POOL TABLE

Pool cues, balls and other equipment must be used only for their intended purpose.

Children using pool must be appropriately supervised.

6. ARCADE AND OTHER ACTIVITIES

Arcade machines, amusement equipment and other attractions must be used according to their operating instructions.

Customers must not climb, shake, strike, tamper with or otherwise misuse machines or equipment.

Where an activity has additional safety instructions, age recommendations, operating procedures or conditions displayed at the activity, those requirements form part of these Terms & Conditions.

7. ALCOHOL, DRUGS AND INTOXICATION

Customers must not participate in activities where their ability to do so safely is materially impaired by alcohol, drugs or another intoxicating substance.

E5 PlayZone may refuse participation or service where staff reasonably believe a person's condition or behaviour presents a safety risk to themselves or others.

Alcohol may only be consumed in accordance with applicable liquor licensing requirements and venue rules.

8. FOOD AND DRINKS

Food and drinks must be kept away from equipment or activity areas where indicated by signage or staff.

Spills must be reported to staff immediately so they can be safely managed.

9. BOOKINGS, PAYMENTS AND CANCELLATIONS

Bookings are subject to availability and are not confirmed until accepted by E5 PlayZone and any required payment has been received.

Customers are responsible for providing accurate booking and contact information.

Prices, operating hours, activities and availability may change from time to time.

E5 PlayZone may need to change, postpone or cancel a booking or temporarily close an activity because of equipment failure, maintenance, safety concerns, emergencies or circumstances outside our reasonable control.

Where E5 PlayZone cancels a prepaid booking and cannot provide a reasonable alternative, an appropriate refund or credit will be provided subject to applicable Australian Consumer Law requirements.

10. DAMAGE TO PROPERTY

Customers may be responsible for the reasonable cost of repairing or replacing E5 PlayZone property or equipment where damage is deliberately caused or results from reckless or improper use.

Normal wear and tear is excluded.

11. PERSONAL PROPERTY

Customers are responsible for their personal belongings while at the venue.

Lost property should be reported to reception. E5 PlayZone will take reasonable steps to assist with lost property but cannot guarantee the recovery of lost or unattended items.

12. CCTV AND VENUE SECURITY

CCTV operates throughout parts of E5 PlayZone for safety, security, incident management and protection of customers, staff and property.

CCTV footage may be reviewed following an incident and may be provided to police, emergency services, insurers, legal representatives or other authorised parties where reasonably necessary or required by law.

13. ACCIDENTS, INJURIES AND INCIDENTS

Any accident, injury, near miss, equipment malfunction or other safety incident should be reported to E5 PlayZone staff as soon as possible.

Customers are encouraged to report hazards immediately so that appropriate action can be taken.

In an emergency, customers must follow instructions given by E5 PlayZone staff or emergency services personnel.

14. TEMPORARY CLOSURE OF EQUIPMENT

E5 PlayZone may temporarily restrict access to or close any activity or equipment where reasonably necessary for inspection, cleaning, maintenance, repair or safety.

Safety takes priority over continued operation of an attraction or activity.

15. CUSTOMER CONDUCT

Aggressive, abusive, threatening, dangerous or seriously disruptive behaviour will not be tolerated.

E5 PlayZone reserves the right to require a person to leave the venue where their behaviour creates a safety risk, interferes with other customers' reasonable enjoyment of the venue, damages property or breaches these Terms & Conditions.

16. LIABILITY AND AUSTRALIAN CONSUMER LAW

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

To the extent permitted by law, customers are responsible for injuries, loss or damage resulting from their own deliberate, reckless or improper conduct or their failure to follow reasonable safety instructions.

17. CHANGES TO THESE TERMS

E5 PlayZone may update these Terms & Conditions from time to time to reflect changes to activities, facilities, operating procedures or legal and safety requirements.

The current version will be published on the E5 PlayZone website.

18. CONTACT US

If you have questions about these Terms & Conditions or wish to report a safety concern, please contact:

E5 PlayZone
25 Princes Highway
Sale VIC 3850

Phone: (03) 5144 6599
Email: info@thereservehotel.com.au